Mary Leonard Mentor
- English
How I can help
My professional background
With 14 years in Telecom, I have held a variety of roles from frontline call taking in Customer Service & Support, leading teams in Workforce Planning & Analytics, & supporting new projects within Business Transformation. I currently lead a team of product owners focused on building products to improve the end-to-end Promo journey experience.
I am a VLSS Black Belt, hold a Master’s in Management Science Business Analytics from the University of Alabama in Huntsville, & have a BA in English from Gardner-Webb University in North Carolina. Over the last few years, I've been involved with Women of Wireless and Built by Girls, mentoring women to achieve their professional and personal goals.
How to work with me
What I can offer
My work experiences have helped me develop as a cross-functional leader with skills in analysis, communications, & program management. I have an advanced understanding of impacts to efficiencies & customer experiences. In 2020, I was awarded the Business Transformation "Transforming Experiences Award," for consistently moving work forward through collaboration, communication, & strategic & critical thinking.
My expectations for a successful mentoring relationship
Thoughtful engagement & genuine curiosity.
How entrepreneurs can prepare before we start
Outlined goals & objectives.